Key Leadership Expectations

Introduction by President Corey S. Bradford, Sr.

As a leader at Harris-Stowe State University, you are expected to conduct yourself in a manner that reflects positively on the University, sets an excellent example for faculty, staff, and students, and propels the University toward successful achievement of its strategic objectives and mission. To help us stay focused on how to achieve those goals, I am sharing these Key Leadership Expectations, which all University leaders should become familiar with and follow.

The Key Leadership Expectations set out below include fundamental qualities and competencies that all leaders of the University, including leaders who oversee functions and those who manage people, are expected to demonstrate. This list is not exhaustive, but is intended to help you understand what it means to be a leader at this institution.

I am also a firm believer that – in the words of Albert Schweitzer - “Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.” Apply these Key Leadership Expectations in your approach to what you are doing at the University, and I am confident you will be a successful leader here at Harris-Stowe.

Key Leadership Expectations

1) Be a passionate and confident leader. You should lead by example. Hold yourself and employees accountable for making the workplace productive with proper oversight and controls over University resources (e.g., people, time, money, documents, and physical assets).

2) Be ethical, loyal, and work in the best interest of the University. As leaders, we have a duty to avoid the appearance of wrongdoing, conflicts of interests, or self-dealings. Embrace the core values of the institution as your own and speak up when you become aware of unethical behavior. Act with the highest standard of integrity at all times.

3) Be respectful and professional at all times. We must consistently engage with each other in a respectful, thoughtful, and professional manner. We must control our emotions and avoid any misconduct in the workplace and in all interactions we have on behalf of the University. Treat everyone as you wish to be treated. We must inspire people to maximize their potential. Walk the talk, and remember people are watching how you walk.

4) Be compliant and adhere to all laws, policies, and procedures. We must be knowledgeable of what is required of us, follow the rules and procedures, and enforce the University’s policies.

5) Create a collaborative and inclusive culture. As leaders, we must promote teamwork. Be supportive of shared governance, breakdown silos, and work well with others. Build trust and positive relationships with people.

6) Develop talent. Helping people to grow professionally is what servant leaders achieve. Show appreciation for your team, cross-train, and have a plan for the professional growth of your team members. Be a caring and supportive leader who provides professional development opportunities, constructive feedback, and personal growth. Be a mentor or sponsor.

7) Provide impeccable customer service. Focus on the quality of your work and service. Be helpful, responsive, and courteous to others. Give your very best to your team, organization, and customers.

8) Be timely and meet deadlines. Plan effectively, be organized and prepared, and deliver on commitments and deadlines. Make timely, high-quality decisions.

9) Be innovative and think outside the box. Work smarter and become more efficient and productive. Be an effective leader to get the performance results for your organization.

10) Be a good communicator. No surprises! Keep your leader and others informed on important matters and key changes. Set clear goals and priorities for your team. Be accessible and honest. Respect confidentiality and do not share private information with others.

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