Students with technology issues may contact our HSSU Help Desk for assistance:
Additional information to receive assistance and understand the policies that govern use of the University's network are as follows:
https://my.hssu.edu/go?connectme (sends an email to the network staff with details of your problem)
https://my.hssu.edu/go?RegisterMyDevice (register your access point or other network devices for personal use)
https://my.hssu.edu/go?DMCA (review your obligations under the Digital Millennium Copyright Act)
https://my.hssu.edu/go?AUP (find out what is allowed and not allowed on the HSSU network)
https://my.hssu.edu/go?SecurityPolicy (find out how we detect and respond to network security incidents)
ISSUE: I received email from faculty, staff, or another student that might contain a virus or have malicious intent?
RESOLUTION: Student email accounts are provided by Microsoft and are generally well secured through Outlook online. If you think an email is not legitimate, the best thing to do is delete it. Feel free to report the issue to the IT help desk (firstname.lastname@example.org - (314) 340-3327), and our team will investigate and take the appropriate action with the account. Be sure to provide all the details of the issue you are experiencing, but do not forward the email itself.
ISSUE: I want to view my courses, how do I access them?
RESOLUTION: You can access your courses by logging into MYHSSU and clicking on the My Courses link. A quick-start guide is available under the Student tab in MYHSSU.
ISSUE: I see that I have an "@hornets.hssu.edu" email address. How do I check my email?
RESOLUTION: The HSSU Department of IT works with Microsoft to provide all students with lifetime email accounts through the University. Before logging into email, students should review the Account Activation instructions at Email Instructions
To login to email, go to http://my.hssu.edu/mail
Located at 3026 Laclede Ave., St. Louis, MO 63103 | (314) 340-3366
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